Effective Date: September 3, 2026
Last Updated: September 3, 2026
At iQ pos, we aim to provide reliable, transparent, and useful business management software to our customers.
Because iQ pos is a cloud-based software-as-a-service (SaaS) platform, our Return & Refund Policy applies to software subscriptions, plans, add-ons, and other digital services purchased from iQBusiness BD.
By purchasing or using a paid subscription, you acknowledge and agree to this Return & Refund Policy.
iQ pos is a digital SaaS/software service. Unlike physical products, software subscriptions are activated and delivered electronically.
Once a subscription is activated, the customer receives access to the selected features and services.
Therefore, physical product-style returns are not applicable to iQ pos subscriptions.
Refunds are available only in the circumstances described in this Policy, subject to applicable laws and verification.
Where iQ pos offers a free trial, eligible users may use the available features for the specified trial period.
During a free trial:
No refund is applicable because no subscription payment has been made.
Trial features may have limitations.
We may change or discontinue a trial offer.
A separate paid subscription may be required after the trial period.
Unless clearly stated otherwise, a free trial does not guarantee continued access to all features after the trial ends.
Customers may request cancellation of their iQ pos subscription.
Cancellation normally stops future renewal and does not automatically create a refund for the unused portion of an already-paid subscription period.
For example, if a customer purchases a monthly plan and cancels after 10 days, the remaining 20 days are generally not refundable.
The customer may continue to use the Service until the end of the paid subscription period unless the account is suspended or terminated for another valid reason.
A refund may be considered in the following circumstances:
If the same subscription or invoice is accidentally paid more than once, the verified duplicate payment may be refunded.
If a customer believes that a payment was charged incorrectly or without authorization, the customer should contact us as soon as possible.
We may investigate the transaction before approving a refund.
If payment has been successfully completed but the purchased iQ pos subscription cannot be activated due to a technical issue caused by our system, the customer may request a refund.
If a major technical problem caused directly by iQ pos prevents a customer from reasonably using the paid Service for a significant period, we may consider an appropriate refund, service extension, or account credit.
The remedy will depend on the nature, duration, and impact of the issue.
If money has been deducted from the customer's payment method but the corresponding subscription is not successfully created or activated, the customer may contact us for verification and resolution.
Except where required by applicable law or approved by iQBusiness BD, refunds generally will not be provided for:
Change of mind after purchasing a subscription
Failure to use the Service
Lack of customer usage
Unused days remaining in a subscription
Failure to configure the software
Failure to learn or understand the software features
Customer's device or computer problems
Customer's internet connection problems
Third-party internet or network failures
Incorrect information entered by the customer
Loss caused by the customer's account credentials
Suspension resulting from violation of our Terms & Conditions
Suspension or termination caused by fraudulent or abusive activity
Services or third-party products purchased independently outside iQ pos
For monthly subscriptions, cancellation generally applies to the next billing cycle.
The current paid period is normally non-refundable once the subscription has been activated, except where the customer qualifies for a refund under this Policy or applicable law.
For yearly subscriptions, the same general principle applies.
Cancellation normally prevents future renewal but does not automatically provide a pro-rata refund for unused months.
However, exceptional refund requests may be reviewed on a case-by-case basis.
Where a payment gateway, bank, mobile financial service, or other third-party payment provider charges transaction or processing fees, the refund amount may be affected by fees that are non-refundable or already incurred.
Where the refund is caused by an error on our side, we will make reasonable efforts to provide an appropriate refund in accordance with applicable payment-provider rules.
To request a refund, customers should contact iQBusiness BD and provide:
Customer/business name
Registered phone number
Registered email address
Subscription/package name
Transaction ID or payment reference
Payment date
Amount paid
Reason for the refund request
Relevant screenshots or payment evidence, where applicable
We may request additional information to verify the transaction and account ownership.
Customers should submit refund requests as soon as possible after identifying the issue.
For payment-related problems such as duplicate charges, incorrect charges, or failed activation, customers are encouraged to contact us within 7 days of the transaction.
Requests submitted after this period may still be reviewed where appropriate, particularly where required by applicable law or where the issue could not reasonably have been identified earlier.
After receiving a refund request, we may review:
Account information
Subscription status
Payment records
Transaction history
Service activation status
System logs
Technical issues
Customer usage information
Relevant communications
Other information reasonably necessary to determine eligibility
A refund is not considered approved until we confirm it to the customer.
If a refund is approved, we will normally initiate the refund through the original payment method where technically and legally possible.
Depending on the payment provider or financial institution, the time required for the refunded amount to appear in the customer's account may vary.
We are not responsible for delays caused solely by banks, payment gateways, mobile financial services, or other third-party financial institutions.
After a refund has been approved, we will normally initiate the refund within a reasonable processing period.
The actual time for the funds to reach the customer's account depends on the payment method.
For example, bank, card, mobile financial service, or payment gateway refunds may have different processing times.
Customers should retain the refund confirmation or transaction reference until the refund has been successfully received.
In certain circumstances, instead of a monetary refund, we may offer:
Additional subscription days
Account credit
Service extension
Upgrade or adjustment
Other reasonable compensation
The customer may accept or decline such an alternative where applicable.
Where a monetary refund is legally required, applicable law will prevail.
If automatic renewal is available and enabled, the subscription may renew according to the selected billing period.
Customers are responsible for cancelling automatic renewal before the next billing date if they do not wish to continue the subscription.
A successful renewal does not automatically qualify for a refund simply because the customer did not intend to continue using the Service.
However, legitimate billing errors or other exceptional circumstances may be reviewed.
If an account is suspended or terminated because of:
Fraud
Unauthorized access
Abuse of the Service
Violation of our Terms & Conditions
Illegal activity
Attempted system abuse
Payment fraud
Other serious violations
the customer may not be entitled to a refund for the remaining subscription period, subject to applicable law.
Some iQ pos features may depend on third-party services such as:
Payment gateways
SMS services
Email services
Cloud infrastructure
External APIs
Other integrations
If a third-party service becomes unavailable, changes its pricing, or experiences technical problems, such event does not automatically qualify for a refund from iQBusiness BD.
However, where a third-party failure materially affects a paid iQ pos service, we may review the situation and provide an appropriate remedy where reasonable.
Where applicable, taxes, VAT, duties, or other government-imposed charges may apply to subscription fees.
Refund treatment of such amounts will be handled according to applicable laws, regulations, and the relevant payment or tax requirements.
Cancellation of a subscription does not necessarily mean that account data is immediately deleted.
Following cancellation, account and business data may be retained for a limited period according to our Privacy Policy, operational requirements, backup procedures, security requirements, and applicable laws.
Customers should export or maintain appropriate backups of important business information before cancelling their account.
iQ pos is a software tool and does not guarantee specific business results.
Refunds will not normally be provided because:
Sales did not increase
Expected profit was not achieved
The business did not attract customers
The customer did not use the software sufficiently
The customer expected different business results
The software did not produce a particular commercial outcome
The customer is responsible for determining whether iQ pos is suitable for their business requirements.
iQBusiness BD may review refund requests outside the standard eligibility criteria in exceptional circumstances.
Such decisions may consider:
Nature of the issue
Customer history
Length of service disruption
Payment circumstances
Technical evidence
Good-faith considerations
Applicable law
Any exceptional refund or credit provided does not automatically create a right to the same remedy in future cases.
This Return & Refund Policy is intended to operate consistently with applicable laws and regulations of the People's Republic of Bangladesh.
Nothing in this Policy is intended to remove, restrict, or override any mandatory consumer protection right that cannot lawfully be excluded.
Where applicable law provides a greater consumer protection or refund right than this Policy, the applicable legal requirement will prevail.
The policy is prepared with reference to Bangladesh's existing consumer-protection and digital-commerce framework, including the Consumers' Right Protection Act, 2009 and the Digital Commerce Operation Guidelines, 2021.
We reserve the right to investigate suspected fraudulent or abusive refund claims.
Examples may include:
False payment information
Manipulated screenshots
Repeated illegitimate refund requests
Chargeback abuse
Unauthorized use of another person's payment method
False claims regarding service availability
Where appropriate, we may suspend the account and take further action permitted by law.
We may update this Return & Refund Policy from time to time to reflect:
Changes in our Services
Changes in subscription plans
Changes in payment methods
Changes in applicable laws
Changes in our business practices
The updated policy will be published on our website with a revised “Last Updated” date.
For subscription cancellation, payment issues, refund requests, or other billing-related questions, please contact us.
iQBusiness BD / iQ pos
Website: https://pos.iqbusinessbd.com
Phone / WhatsApp: 01963327007
Email: imran.business001@gmail.com
When contacting us regarding a refund, please provide your registered account information and transaction details so that we can process your request efficiently.
We aim to handle every refund request fairly, transparently, and consistently.
Our goal is to provide reliable software while maintaining a reasonable balance between customer protection and the nature of digital SaaS services.
By purchasing or using a paid iQ pos subscription, you acknowledge that you have read and understood this Return & Refund Policy.
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